Frequently Asked Questions

Everything you need to know about your skincare journey with The INKEY List.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to track your package directly through the carrier.

What is your return policy?

We offer a 60-day return policy. If you are not satisfied with your purchase, you can return it within 60 days of receipt for a full refund, even if the product has been opened.

Are your products cruelty-free?

Yes, The INKEY List is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate this task to others.

How do I know which products are right for my skin type?

You can use our 'Recipe Builder' tool on the website or chat with our askINKEY team of experts to receive a personalized skincare routine tailored to your specific needs.

Do you ship internationally?

We currently ship to over 30 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

Can I use multiple active ingredients together?

While many actives can be layered, some combinations may cause irritation. We recommend checking our layering guide or consulting with our experts before combining high-strength acids and retinoids.